Testimonials > What Our Applicants Say > Grant Recipient Feedback 2010
Grant Recipient Feedback 2010
Grant Recipient Feedback
GrantScape always seeks feedback from all grant recipients on their experience and assessment of our end-to end grant-making process. We use this information to help fulfill our commitment to continuous improvement.
Feedback and assessments are collected using a standard questionnaire. With the exception of a small decrease in 2007, response rates have steadily increased since we began collecting customer feedback in 2006. Response rates for 2010 were exceptional with 97% of our clients providing feedback. The response rates are illustrated below:
Taking all assessments into consideration, it is very pleasing to see that all recipients still found the end-to-end experience of GrantScape’s grant process to be ‘excellent’ or ‘good’ with no applicants finding this to be ‘average’ or ‘poor’.
Below is a selection of quotes we received from our clients in 2010:
"The information provided at all stages was clear and help was available throughout the application process. The operation of the Grant Team was streamlined and professional. The support our group received at all stages of the grant process was outstanding."
Bancyfelin Education Community Trust
"The procedures have been superior to many organisations that the Trust has worked with."
Yorkshire Dales Rivers Trust
"GrantScape staff, have been and always are a pleasure to deal with."
Paul Robinson, Technical Officer, Leeds City Council
"We felt the service was very personable with consideration given to applicants and their circumstances."
Central Manchester University Hospitals NHS Foundation Charity Trust
"An excellent scheme with Officers who understand biodiversity and the challenges of running a landscape level project."
The National Trust (Wales)
"The whole procedure and level of assistance were superb throughout."
Warboys Sports Social Club
"Excellent support and guidance was given by GrantScape throughout the grant process."
The National Trust
"I have worked through a few grant applications and funding sources applicable to aid the preservation of our heritage and this was by far the easiest in delivery from application to completion of the project."
The National Trust
"This was far and away the easiest grant application I made, very clear and concise."
Rothwell Baptist Church
