For the Community Heritage Fund “Windmill and Watermill Challenge” we had a 29% response rate. Applicants’ assessment of our overall service level was as follows:
| Poor | Average | Good | Excellent |
| 0% | 0% | 37.5% | 62.5% |
We received the following feedback:
“Using the on-line application made the process much simpler and easier to use over a period of time than having to save the same document again and again.”
And from one unsuccessful applicant:
“I’ve been involved in fundraising for 12 years or so. I’d say that GrantScape has set new standards in terms of applicant-friendly application processes. Everything’s well explained, and there are no pointless questions. The whole process looks like it was put together – or at least vetted - by somebody who’s had experience of applying for funds. In theory this should be the norm, but in practice it’s highly unusual.
The support we received during the application processes (mostly by phone) was great. It was both clear and encouraging. Again you’d expect this to be the norm, but it’s not…staff of many funding organisations are (a) vague / misleading about their own funding criteria and (b) suspicious of / discouraging to prospective applicants”.
