For our ‘Working with Nature’ grant programme in 2009 we had a 31% response rate. Applicants’ assessment of our overall service level was as follows:
| Poor | Average | Good | Excellent |
| 0% | 0% | 18.2% | 81.8% |
Below is a selection of the feedback received from successful and unsuccessful applicants:
“Although impartial, staff support from GrantScape has been excellent. From day one GrantScape was great to apply to”.
Andrew Easby, Regional Fundraising Manager, Northern England Region
RSPB
“All straightforward and clear. Friendly and professional support and guidance from GrantScape staff.”
Mark Reay, Head of Development & Communications
Plantlife
“Really excellent. There was quite a long wait for a decision, although totally reasonable considering the size of the grant applied for. Also, in comparison to other large landfill funders, it was a relatively short wait!"
Amy Poole, Development Officer
Kent Wildlife Trust
“The Grants Team have always been very helpful and enthusiastic.” I guess I might have put ‘excellent’ if we’d been successful!!"
Jane Proctor, Marketing & Resource Development Manager
Derbyshire Wildlife Trust
“The communications we had regarding questions and timing of decisions were all very clear and helpful. We have felt very clear about what information has been required and why, and liaison with GrantScape has worked very well.”
Matthew Chambers, Fundraising Manager
Berks, Bucks & Oxon Wildlife Trust
